The Murray, Hong Kong, a Niccolo Hotel

The service friendliness of all personnel

After forty years am recently retired, and starting to enjoy some real “us” time – my partner and I traveling 130+ days this year. On our journeys, The Murray is absolutely stand out and everything you would expect of a five star hotel. Conveniently located, a relaxed seven minute walk to Pacific Place and five minutes to Central. The Murray is much better value than other nearby, and dated five star properties.

Pros - cleanliness - modern facilities - location, 5 min walking from the busy Central - soundproofing of the room!! - larger size of room vs. HK standards - impeccable services with useful doormen/concierge - spacious/welcoming lobby - curtain blackout for max sleep comfort - Japanese-style toilet Areas of improvement - value for money of F&B - gym equipment are limited (although in perfect condition!) - 1st grocery/pharma shop in 4min walking distance (if one wants to be pedantic) - bed mattress a bit stiff (for my liking)

Lovely rooms and great staff

I liked the very personal service upon check-in and room orientation by the front desk, even though I arrived very early. I liked the size of the room (and the heated toilet seat). I liked that the staff remembers the names and faces of their guests, anticipating their needs (like umbrellas for the change in weather), making us feel at home. I would rate this hotel among the very best worldwide.