The Murray, Hong Kong, a Niccolo Hotel

The service friendliness of all personnel

After forty years am recently retired, and starting to enjoy some real “us” time – my partner and I traveling 130+ days this year. On our journeys, The Murray is absolutely stand out and everything you would expect of a five star hotel. Conveniently located, a relaxed seven minute walk to Pacific Place and five minutes to Central. The Murray is much better value than other nearby, and dated five star properties.

Pros - cleanliness - modern facilities - location, 5 min walking from the busy Central - soundproofing of the room!! - larger size of room vs. HK standards - impeccable services with useful doormen/concierge - spacious/welcoming lobby - curtain blackout for max sleep comfort - Japanese-style toilet Areas of improvement - value for money of F&B - gym equipment are limited (although in perfect condition!) - 1st grocery/pharma shop in 4min walking distance (if one wants to be pedantic) - bed mattress a bit stiff (for my liking)

I liked the entire experience: check-in was smooth and efficient, the stay was utterly comfortable. Amenities and facilities are awesome, this is what a five-star experience feels like. I really appreciated that the hotel staff were friendly without being overly solicitous. The concierge, the front desk were very helpful and attentive. I really enjoyed every aspect of the stay. Breakfast had excellent variety and great taste. Checkout was seamless and quick. Overall, I would return again and again for this kind of service.

The beds were dreamy, showers were ideal, and the beauty products were really great. The best part after coming home from each day/night in the rain or air conditioning, was the warm toilet. haha The towels were in mint condition. The room temperature was fast to adjust also. Ideal comfort. The breakfast selection was delightful. The chef offered to make me gluten free bread without a hesitation - and was wonderful! Staff was wonderful, offering little tricks and tips on everything from getting around the city, to also finding the better price for breakfast.